Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
6.6/10
Nice
Rooms
6.7
Location
8.3
Service
8.2
Dining
5.3
Guest reviews
6.6/10
based on 6 reviews
3/5
based on 518 reviews
6.8
6.8/10 based on 5067 reviews
#6 of 7 hotels in Mandurah based on Tripadvisor
John
United Kingdom,
April
2024
6.8/10
Our stay at the hotel was pleasant overall, with a few ups and downs. The location was convenient for exploring the town, but some breakfast items ran out quickly. The friendly and helpful service was a highlight, although the outdated room furnishings were a bit of a letdown.
Rooms
6.0
The room we stayed in was a bit tired and could use a makeover. The TV was also not functioning properly.
Service
8.0
The staff members were exceptionally friendly and always willing to assist. However, there was a slight issue with providing discounts to guests due to a faulty lift.
Location
9.0
The hotel's location was ideal, making it easy to reach all the places we wanted to visit. However, it could get crowded by the morning, and some amenities ran out quickly.
Dining
5.0
We had a disappointing dining experience as our meal was burnt and not worth the price paid. We ended up having our food elsewhere.
Facilities
7.0
The hotel offered basic facilities, but nothing exceptional was noted.
Rodney
United Kingdom,
December
2023
7.2/10
The hotel had big and clean rooms, but they looked tired and musty. The service was exceptionally friendly and helpful, making it a convenient stay. The excellent location was walking distance to everything we wanted to visit. However, the dining was limited, and the facilities need improvement.
Rooms
7.0
The rooms were big and clean but run down.
Service
9.0
The staff are always so exceptionally friendly and helpful.
Location
9.0
The location is great, close to shops, parks, and the beach.
Dining
5.0
The dining options were very limited and not satisfying.
Facilities
6.0
The facilities need improvement.
John
United Kingdom,
December
2023
7.2/10
The hotel offers comfortable rooms at a reasonable rate, though they are starting to show age. The service was excellent and very helpful throughout our stay, especially after a small room issue. The location is great for kids with plenty to see and do, but it can get noisy. The dining experience was average with room for improvement in variety. Overall, a good value for money with some areas needing attention.
Rooms
7.0
The rooms were comfortable, but starting to get a bit dated. Nonetheless, at $140 for a triple room, it's a reasonable deal.
Service
9.0
The staff was very helpful in every way and friendly. They were quick to resolve any issues that arose.
Location
8.0
The location was enjoyed by my kids with plenty of activities nearby, but it can be quite noisy at times. Close to restaurants and shops.
Dining
5.0
The dining experience was very ordinary in presentation. More cereal options needed as they were too sweet.
Facilities
7.0
They offer laundry services, a welcome drink, tours/ticket assistance, and a happy hour. Decent facilities overall.
Robert
United Kingdom,
November
2023
7.0/10
The hotel is situated in a perfect location close to the center, offering great convenience. The rooms had everything we needed, but some noise disturbance was a downside. The service was excellent thanks to Emma and the staff, yet there were slight issues with friendliness. The dining experience was basic and could use improvement. Overall, a good value-for-money option with some room for enhancement.
Rooms
7.0
The 2 bedroom apartment had all necessary amenities, including a good-sized fridge and a 4-ring cooker. However, noise amplification was a problem, and the kitchenette's cooking utensils were basic.
Service
8.0
Emma and the team went above and beyond to ensure our stay was enjoyable, despite the tired building. However, some staff members lacked warmth and welcoming gestures.
Location
9.0
The location was truly awesome, allowing easy access to the center of Mandurah on foot. The proximity to the boardwalk and the free early evening bites were definite highlights.
Dining
5.0
The dining options were extremely basic and not entirely satisfactory. While the Italian products were delicious, more variety and quality were expected for the price.
Facilities
6.0
The hotel offers laundry services, welcome drinks, tours/ticket assistance, and a happy hour. However, improvements could enhance the overall guest experience.
Robert
United Kingdom,
April
2023
7.2/10
The hotel is in a great location within walking distance to the foreshore and marina, offering easy access to various facilities. The rooms are clean and comfortable with lovely views, but the presence of a connecting door to the next room that allowed light through all night gave it a slightly dated vibe like a cheap cafe.
Rooms
7.0
The rooms were clean and comfortable with lovely views, but the connecting door to the next room let light shine through all night, making it feel a bit dated.
Service
8.0
The staff was welcoming and helpful, although we had to request that a discount issued due to a faulty lift be applied to all guests. There was a moment where a staff member waited to clean our table while we were still eating, which felt slightly intrusive.
Location
8.0
The location is excellent, with convenient access to the foreshore and marina. However, the presence of loud children's noises from early morning till late evening affected the overall tranquility.
Dining
6.0
While the cooked buffet breakfast was offered at an affordable $10 per person, the evening dining options were limited to pizzas only. The inconsistency in the variety of food provided each day was a bit disappointing.
Facilities
7.0
The poolside area looked inviting, but the inability to brush my hair properly even after multiple tries with different products was bothersome.
Pamela
United Kingdom,
April
2023
6.8/10
The hotel had a very basic room that strongly smelled of cigarette smoke. The room was old with no air conditioning in the bedroom, yet it was clean and tidy. The service was a mix of being friendly and accommodating, but there were some disappointments with a disorganized games room and noisy room assignment. The location was noted for being in a nice and friendly environment, ideal for dining, but faced the downside of having a view of the hotel's rubbish area. The dining experience was a mix of superb satisfaction and poor selection unless opting for an upgrade. The hotel offered home-made jams.
Rooms
6.0
The room was very basic and had a strong smell of cigarette smoke, lacking air conditioning in the bedroom but was clean and tidy.
Service
7.0
The staff were friendly and accommodating, but experienced lapses in attention and organization despite few guests.
Location
7.0
Being in a nice and friendly environment, the hotel is ideal for dinners and provides easy access to entertainment, cinema, and water walks, yet overlooking the hotel's rubbish area.
Dining
7.0
The dining experience had moments of superb satisfaction but lacked variety unless opting for upgrades.
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